REFUND & MONEY-BACK
OFFICIAL POLICY.

1. Our Commitment to You

At Flix4K TVs, we uphold the standard of our IPTV subscription service. This policy specifies when refunds may be applicable, ensuring that we maintain a transparent and just process for every customer across all our subscription plans. For service scope, operational limitations, and general terms, please also review our Legal Disclaimer.

2. Refund Eligibility

You could be entitled to a total or partial refund in the following cases:

• Technical failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
• Duplicate payments: Accidental duplicate charge for the same subscription period.
• Initial 7-day window for new customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

3. How to Request a Refund

To seek a refund, kindly follow these steps:

• Connect with our support team using our Contact page.
• Please use the subject: Refund Request.
• Please provide your complete name, the email linked to your subscription, and the purpose of your inquiry.

4. Sample Refund Request Message

Contact: Send a message via our Contact page.

Message title / Subject: Refund Request

5. What We Need to Process Your Refund

• Account email: The email address used at checkout or order confirmation.
• Order / transaction ID: Reference or receipt from your payment provider (such as PayPal, credit card transaction receipt, or crypto transaction ID).
• Brief reason: Explanation of the issue and troubleshooting steps already tried with support.
• Device / app details: Your setup environment (e.g., Firestick + IPTV Smarters, Android TV, Smart TV).

6. Processing Timeline

• 0–3 business days: Analysis executed by the support team.
• Same day after approval: The refund has been initiated, returning funds to your original payment method.
• 5–10 business days: Funds appear according to your bank or card issuer's processing time.

Expect to receive an email update at every step. Response times may increase on weekends or holidays.

7. Exceptions (When Refunds Are Not Provided)

Refunds will be denied in these outlined cases:

• You are dissatisfied with the channel list or provided content.
• Your connection speed is too slow or unstable to stream effectively.
• Your actions have breached our Terms of Service, including account sharing.
• Geo-blocking problems in your region are outside our influence and control.

8. How to Avoid Refund Requests

• Check compatibility: Confirm your hardware and player app are supported on our supported devices overview before purchase.
• Stable internet: Use 30 Mbps+ and 5 GHz Wi-Fi or Ethernet for 4K.
• Use setup guides: Follow our step-by-step Installation page.
• Ask support first: Many issues may be resolved with assistance. Please contact support.

9. Contact Us

If you have any questions regarding our Refund Policy, please contact our support team.